Returns and Exchanges
We are committed to your satisfaction and success in achieving your fitness goals. We understand that circumstances may arise that require you to seek a refund or return of our program. Therefore, we have crafted the following return policy to ensure a seamless and transparent process for our valued customers:
30-Day Refund Policy: We offer a 30-day refund period for our fitness program from the date of purchase. If for any reason you are not satisfied with the program within this timeframe, you are eligible for a full refund, no questions asked.
Refunds for Medical Events: We understand that unforeseen medical events or conditions may occur that prevent you from participating in our fitness program. In such cases, we offer refunds on a case-by-case basis. To request a refund due to a medical event, you must provide relevant documentation, such as a doctor's note or medical certificate, outlining the condition and its impact on your ability to continue with the program.
Refund Process: To initiate a refund request, please contact our customer support team at [contact information]. Our team will guide you through the process and may require additional information depending on the reason for the refund.
Refund Eligibility:
Refunds will only be issued to the original purchaser of the program.
Refunds will be processed using the original payment method.
Refunds may take up to 14 days to be credited back to your account, depending on your financial institution.
Exclusions: Our refund policy does not cover the following:
Requests made after the 30-day refund period has expired.
Refund requests based on dissatisfaction due to personal preferences or lifestyle changes.
Refunds for digital products that have been downloaded or accessed.
Modifications to the Policy: We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Exchange Due to Medical Events: If you experience a medical event or condition that prevents you from participating in our fitness program, you may request an exchange for another program of equal or lesser value. We recognize the importance of maintaining your health and fitness journey, and we are committed to assisting you in finding a suitable alternative program.
By purchasing our fitness program, you agree to abide by the terms outlined in this return policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.
Thank you for choosing us. We appreciate the opportunity to assist you on your fitness journey.